Answering client questions before they ask
Before booking, almost every client has the same few questions. Some will message you to ask them. Many more will quietly move on to a page that already has the answer.
Your Promptd page has a section built for this. Clients see it as Good to know: a list of questions with your answers, right on your public page. Filling it in saves you repetitive messages, helps undecided visitors commit, and counts toward your discovery score.
What clients actually ask
We looked at the messages clients send providers on Promptd. The questions cluster into five areas. Answer the ones that apply to your practice.
Coverage and programs
Clients whose care is paid through a program like IVAC or CNESST ask the same things every time: Are you registered with the program? Do you bill the program directly, or does the client pay and claim? Is the covered amount your full fee, or is there a difference to pay? If programs are part of your practice, answer all three plainly.
Insurance receipts
Whether private insurance reimburses your receipts depends on your license, and clients are often unsure how that works. Say which professional order you belong to and what your receipts are issued as, so clients can check their plan with a precise answer in hand.
Fees and payment
State your session price and what it includes, the payment methods you accept, and anything that changes the math: a sliding scale, a free introductory call, package rates. A $0 discovery call is worth advertising here if you offer one.
Availability and scheduling
Are you taking new clients right now? How long is the typical wait for a first appointment? Do you offer evenings or weekends? Clients ask these constantly, and a page that answers them gets contacted by people whose expectations already match reality.
How sessions work
Online, in person, or both. How long a session lasts. What the first session looks like. Your cancellation policy. If you offer evaluations, such as ADHD or autism assessments, add the questions that always come with them: the wait time, the total cost, and what the final report includes.
Writing answers that work
- Short and personal beats formal. Two or three sentences in your own voice do more than a paragraph of policy language.
- Lead with the direct answer. Start with "Yes", "No", or the number, then add the nuance.
- Be specific. "Most insurance plans that cover psychotherapy accept my receipts" is more useful than "receipts available".
- Keep answers current. When your fees or availability change, update the answers the same day. An outdated answer is worse than none.
- Answering 4 questions earns the full discovery score points for this section.
Adding questions to your page
In your listing editor, open the FAQ section. Pick from the suggested questions or write your own, answer with text or an image, and drag the cards to set the order. Your answers appear on your public page under Good to know.
Some questions will still arrive in your inbox, and that is a good sign. For those, see Responding to messages.